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Frequently asked questions
Bitrokit shows prices in **INR**. If your card, bank, or wallet supports international payments, you can still check out securely with **Razorpay** or **PayPal**. Your payment provider may convert the amount on its side, so the final charge can vary slightly. If you’re unsure, check with your bank before paying.
Check the product page for the listed system requirements, supported platforms, and any software notes before you buy. If you’re still unsure, send us your setup details, and we’ll help you choose the right option for your workflow. **This is especially useful for editing tools, streaming gear, and creator software.**
Because digital licenses are delivered quickly, refunds are usually limited once a code has been sent. If you received the **wrong item**, placed a **duplicate order**, or have an **activation issue**, contact us and we’ll review it case by case. We’re here to help resolve genuine issues fairly and quickly.
If your order has not been processed yet, we may be able to help with a cancellation or change. Once a digital license has been delivered or a physical order has been dispatched, changes may no longer be possible. **Contact us as soon as possible** with your order details, and we’ll do our best to help.
Yes, we ship eligible physical products within India. Delivery times depend on your location and the item you order, but you’ll usually receive an estimated timeline at checkout or after your order is confirmed. If your order includes both **digital and physical items**, they may be delivered separately. If you need help tracking an order, email **hi@bitrokit.com**.
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